The Cherry on Top

Coat check touchpoint is a point of interaction in a customer journey few months of the year. Whether your organization is a casino, theater or a museum you definitely realize how much your customers need a quick, reliable, and safe coat check. To some managers, a coat check may seem like a small, nonessential detail, but it actually makes a great difference in your customer experience.

Make your guests feel more comfortable

by providing an efficient coat check experience

Plan for what is coming at coat check

by monitoring peak of the day/time for this touchpoint regarding guest feedback

Don't guess your labour equation

by adjusting your workforce regarding your guests satisfaction

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.